Refund Policy
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Refund Policy & Procedures


E-Echocardiography may refund a user's charges at the sole discretion of E-Echocardiography and JLS Interactive.  The refund policy does follow some general guidelines, however, E-Echocardiography and JLS Interactive, LLC are not bound by these guidelines when making a determination if a refund is appropriate.

In order to qualify for an individual subscription refund you must have met the following conditions:

  • Your charges  must exceed $50 USD. 
    • A $50 processing fee is charged for each refund
  • You must not have done any CME exams that resulted in CME being awarded to your account.
  • Your usage of the web site should be minimal.
    • Less than 5 video database downloaded
    • Less than 2 downloads from the download area
    • Less than 20 Educational Content Pages viewed
    • No attempts at the SAE Exams at the end of a chapter
    • No attempts at the SAE Comprehensive Exams
  • The Refund Request must occur within 30 days of your subscription date.
  • You must explain why a refund should be granted.

In order to qualify for an group/instituion subscription refund you must have met the following conditions:

  • Your charges  must exceed $50 USD. 
    • A $50 or 20% processing fee (which ever is more) is charged for each refund
  • You must not have done any CME exams that resulted in CME being awarded to your account.
  • Your usage of the web site should be minimal.
    • Less than 5 video database downloaded
    • Less than 2 downloads from the download area
    • Less than 20 Educational Content Pages viewed
    • No attempts at the SAE Exams at the end of a chapter
    • No attempts at the SAE Comprehensive Exams
  • The Refund Request must occur within 30 days of your subscription date.
  • You must explain why a refund should be granted.

If your reason is that you don't like the web site or the web site is slow, you will not get a refund.  This is a video web site, it will be slower.  Also, we provide example pages, example CME exams, example SAE exams, etc, etc, etc so you can test your system for speed and compatability and you can review the actual pages for breadth, depth, and layout of the content.  If you don't take advantage of those examples and free areas, well ....... you know.

In general, the refunds will be limited to those users who made a mistake in subscribing to this web site or a subscription.  However, being cardiac sonographers and physicians, we will expect that advanced degree users will be cognizant of what they are purchasing when they use this web site.  If you have any questions we do have an extensive FAQ and help section and provide help and comments along each step of the subscription process with important information in RED LETTERS.  Questions or a refund request can be made by email to the webmaster@jlsi.net



Thank you for reviewing this policy.

E-Echocardiography

JLS Interactive, LLC
 
 
 
 
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